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ServiceNow

comped exec team on one metric

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’19’20’21’22’23’24’251’262
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Framework

One metric: compensate the whole company on a single number

Slootman compensated the entire ServiceNow exec team on one performance metric, rejecting the 'balanced scorecard' as the worst idea to come out of academia. Focus, he argued, means deciding what you are NOT going to do.

People say they want focus, but their actions do not bear it out. Quite the opposite. Focus is hard once you understand what it really means. It means what are you not gonna do?

Steal thisPick one top-level metric and compensate everyone on it instead of diluting focus across three competing scorecards.

EP 113 · 3:23 · BOTH
Read at 3:23
mfmindex.com№ 0113-203