Bill Walsh

Bill Walsh fixed the 49ers by training the receptionist first

Shaan recounts how Bill Walsh took over the worst team in the NFL and, instead of chasing the far-off output of winning the Super Bowl, focused on controllable inputs: the first thing he did was train the front-desk person on how to answer the phone, trusting the score to take care of itself.

“So the first thing he did was he trained the front desk person on how to answer the phone. He's like, we're going to nail this. And what's the next thing we need to nail? How we practice.”